CALL CENTER TECHNICAL SUPPORT SERVICES
The basic requirement of the quality of support the customer receives is as significant as the quality of a product. With the ever-growing dependence on technology, there arises the need for quick and efficient guidance to address issues that are critical to the maintenance of customer satisfaction and loyalty. The market today is witnessing the frustration of the customers, which is being risen because of busy signals, incompetent staff, and long hold times and eventually leading to the loss of customers.
Wethink solutions is a committed and skilled service provider who can cater to your needs of a varied range of technical support and help desk services. Our prime area of focus is always to ensure we achieve total customer satisfaction. We meet the specific needs of your business by our dedicated and highly skilled teams and constantly train them over varied platforms escalation procedures and system-level reporting. We recruit only dedicated and technically capable teams.We analyze product-related call patterns gathered from technical support functions and provide insight into your future product development initiatives.
Flatworld’s Technical Support Call Center Services deal with:
✓ Troubleshooting.
✓ Problems related to Software.
✓ Internet service problems.
✓ Computer hardware troubles.
✓ Technical Product support.
✓ Up-sell/cross-sell programs.
✓ Corporate help desk support.
✓ Augmentation of Staff services.
✓ Knowledge management solutions.
✓ Training services.
✓ Advisory services.
✓ Pre-sales IT Help Desk.
✓ Business application support.
✓ Shrink-wrapped application support.
✓ Service provisioning.
✓ Managed services.
✓ High-end technological support.
✓ Tier 1/ Tier 2 Help.
✓ Desk for distributed campus-based users.
WTS Call Center Portfolio
Glance through the call center services portfolio provided by the proficient and skilled team of experts of Wethink Solutions.
Additional Strategic Call Center Technical Support services
We at Wethink solutions provide our customers with seamless services round the clock and round the year 24 X7 X 365. We possess an independent support infrastructure with dedicated databases and servers and seamless extension with existing support delivery mechanisms. We have customized and standard reporting along with SLAs, which have clearly defined performance norms. We also have a defined integration with pre-existing processes for incident management and call management.
Our Strategic Call Center Technical Support expertise
Wethink solutions expertise spans across supporting various products and services in various domains. Our vast experience spans over200 products on internet usage and desktop domain. We possess specialized expertise in server/desktop/network products and applications, productivity/graphics/collaboration/groupware applications. We also possess the expertise to support devices (Peripherals, PDAs), wireless (modems, services, applications), web authoring and publishing tools operating systems, access (dial-up, broadband), email/browsing/other internet applications, utilities, and services. Our ongoing initiatives to build expertise, third party certifications, training the trainer, and simulating user/customer.
Tactical Call Center Technical Support Delivery
Through the use of various advanced tools like telephone. Chats and email, remote diagnostic and collaborative tools, and various self-help resources (which use of a well-defined knowledge framework through the use of advanced technology) as our channels to deliver strategically planned call center technical support services.
Through well-planned training and development programs combined with rigorous recruitment, we ensure providing delivery of service, which is characterized by superior quality.You can outsource all your technical support needs of call center solutions to WTS.Our vast experience of being in the industry for 15 years has all the required expertise to cater to your ever-growing needs and fulfill them.Increase your possibilities.